Shipping Policy

At flowerchicrep.com, we provide reliable, tracked, and insured worldwide shipping to ensure your jewelry arrives safely and promptly.

1. Order Processing Time
All orders are carefully inspected, hand-packed, and processed within 1 to 3 business days (excluding weekends and holidays).
You will receive a dispatch notification with an official tracking link as soon as your order leaves our facility.

2. Shipping Methods & Estimated Delivery Times
We partner with top international express carriers (including DHL, FedEx, UPS, and Express Postal Services) to deliver your package securely.

Delivery times are estimates and start from the date of dispatch. Remote regions may require an additional 2–4 business days.

3. Order Tracking
Once your package is shipped, a confirmation email and WhatsApp update containing your tracking number will be sent to you. You can track your shipment anytime directly on our website or through the carrier's official tracking portal.

4. Customs, Duties & Taxes
For most major destinations (including North America and Western Europe), we utilize tax-inclusive shipping methods whenever possible. However, any import duties, taxes, or local customs fees levied by your country's customs office remain the responsibility of the recipient.

5. Lost or Damaged Packages
All of our shipments are 100% insured against loss or damage during transit.
If your tracking status shows "Delivered" but you have not received your parcel, or if the shipment arrives damaged, please contact our support team immediately at jewellerygift@outlook.com or +86 13632718370. We will investigate with the carrier and arrange a replacement dispatch.

6. Address Accuracy
Please ensure that your shipping address and contact phone number are fully accurate prior to completing checkout. We are not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.

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Shipping Policy