Refund & Return Policy

Refund & Return Policy

Thank you for shopping at flowerchicrep.com. We are committed to ensuring high-quality craftsmanship for every piece of jewelry we ship. If you are not entirely satisfied with your purchase, we are here to help.

1. 14-Day Return Guarantee
We offer a 14-day return window from the date your package is delivered according to official logistics tracking records. 

To be eligible for a return:
 The item must be unworn, unused, and in the exact same condition that you received it.
The item must be in its original packaging (including boxes, dust bags, and protective covers).
 You must provide a valid order number or proof of purchase.

Note: Custom-engraved items or final sale items are non-returnable unless defective upon arrival.

2. Return Process
1. Contact our customer care team at jewellerygift@outlook.com or via WhatsApp at +86 13632718370 within 14 days of delivery. Include your order number, photo/video evidence of the product, and the reason for the return.
2. Once your return request is approved, our team will provide you with the designated return shipping address and detailed instructions.
3. Pack the item securely and ship it back using a traceable shipping service. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item sent).

3. Damages and Quality Issues
Please inspect your order upon receipt. If an item is defective, damaged in transit, or if you receive the wrong product, contact us within 48 hours of delivery. We will arrange a free replacement or issue a full refund immediately after verifying the issue.

4. Exchanges
The fastest way to exchange a product (e.g., changing ring sizing) is to return the original item following our return process and place a new order once the return is approved.

5. Refunds
Once your returned item is received and inspected by our warehouse:
We will notify you of the approval or rejection of your refund.
 If approved, your refund will be processed immediately back to your original payment method. Please allow **3–7 business days for your bank or card processor to credit your account.

6. Contact Us
For return requests or questions regarding our refund policy, contact us at:
Email: jewellerygift@outlook.com
WhatsApp: +86 13632718370